About Orders

1. CHOOSING PRODUCTS

Choose the products you wish to purchase by adding them to your shopping cart.
Note: To place an order, you’ll need to log into your Customer Area. If you’re not yet registered, please create your account.

2. CLICKING ON THE SHOPPING CART

After selecting your products, click on the shopping cart.
Here you can review your items, add more or remove them.
This section shows you the total value of your order and any applicable shipping costs.
Confirm your order and click on CHECKOUT!

3. CHECKOUT

In the CHECKOUT screen, you’ll be able to confirm your selected products, see any discounts applied, and verify the total price.
Here, you can also enter any promo codes you may have.
If you wish to include gift wrapping, you’ll find that option in the Extras field – just click ADD.
Don’t forget to fill in the Required Information: specify which products you want wrapped and the number of products per wrapping.

Please note: each gift wrap is charged at €1.

4. FINALISING YOUR ORDER

Next, click on FINALISE ORDER.
In this area, you can select your delivery address (it must already be saved in your Customer Area).

5. PROCEEDING TO PAYMENT

At this stage, choose the most convenient payment method. You will always receive an email with the order summary and payment details.

6. ORDER PROCESSING

Once payment is confirmed, we’ll begin processing your order.
You’ll receive an email with your tracking number, so you can follow the status of your order on the CTT website.

7. YOU’VE REACHED THE END!

Within 1 working day (shipping to the Iberian Peninsula), you'll receive your order! For the islands, delivery may take up to 8 working days. We hope to see you soon!

Can’t find what you’re looking for?

Send us an email and someone from our Customer Support Team will get back to you as soon as possible.

Please make sure to include your order number (if you have one).
Send us an email at: lojaonline@atcosmetics.pt